HOW WE HELP
Ongoing Senior Support for Everyday Life and More Complex Care Needs
West Michigan Senior Care provides consistent in-home support while helping families manage appointments, medication changes, healthcare providers, hospital and rehabilitation transitions, dementia-related needs, and important care decisions.
You work directly with Janis or Jennifer, one experienced Senior Care Manager who gets to know your loved one and stays involved as needs change.
Complimentary Initial Conversation • No Obligation
What Our Ongoing Services Include
OUR ONGOING SERVICES
We provide direct in-home support and active care coordination across everyday routines, appointments, medications, healthcare providers, hospital and rehabilitation transitions, dementia needs, family communication, and long-term care decisions.
Private In-Home Senior Support
Consistent professional involvement in everyday life at home and in the community.
This service is designed for an older adult who would benefit from having an experienced Senior Care Manager regularly involved while continuing to live as independently as possible.
What Time Together Includes:
Everyday Life & Organization
- Familiar routines and household organization
- Calendars, reminders, mail and paperwork
- Technology help
- Grocery planning and everyday errands
Meals, Hydration & Medication Routines
- Grocery lists and simple meal or snack preparation together
- Support with hydration routines
- Reviewing existing medication schedules and reminders
- Noticing confusion or changes around medication routines
Activities & Connection
- Conversation and meaningful time together
- Hobbies, games, music, walks and personal interests
- Community activities and social outings
- Helping your loved one stay connected to the things that matter to them
Appointments & Everyday Follow-Through
- Organizing questions and paperwork
- Routine appointment accompaniment when appropriate
- Taking straightforward notes
- Helping keep track of written instructions and next steps
What Is Happening Professionally at the Same Time
While we are spending time with your loved one, we are also learning what is typical for them and paying attention to changes in:
We prepare before scheduled sessions, compare what we are seeing with previous visits and the established baseline, document meaningful observations, update the Personal Care Portfolio™ and Client Portal when appropriate, and keep authorized family informed.
The value is not simply having someone there. It is having an experienced Senior Care Manager who knows your loved one well enough to recognize when something is beginning to change.
Memory
Mobility
Nutrition
Mood
Communication
Medication routines
Daily functioning
Home environment
Private Senior Care Coordination
Direct involvement with your loved one plus active responsibility for the larger care picture.
Private Senior Care Coordination includes everything in Private In-Home Senior Support. Your Senior Care Manager remains directly involved with your loved one while taking greater responsibility for coordination, communication, advocacy, and follow-through as healthcare and other services become more involved.
Care Coordination Includes:
Healthcare & Appointments
- Preparing questions and important information before appointments
- Attending healthcare and specialist appointments when appropriate
- Taking detailed notes and documenting instructions
- Communicating with providers when authorized
- Tracking referrals, testing, follow-up appointments and recommendations
Medication Changes & New Diagnoses
Hospital, Rehabilitation & Return Home
- Organizing provider-supplied medication changes
- Updating medication information
- Helping the new routine make sense in everyday life
- Tracking questions and required follow-up
- Organizing next steps after a new diagnosis
- Keeping authorized family informed
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Staying informed during a hospitalization
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Helping organize information between family and the healthcare team
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Monitoring discharge planning
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Reviewing discharge instructions
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Coordinating follow-up appointments, home health, therapy, equipment and additional services
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Remaining involved after your loved one returns home
Home Health, Therapy & Hospice
Dementia & Changing Needs
- Comparing changes in memory and daily functioning with the established baseline
- Preparing for provider conversations and evaluations
- Supporting familiar routines and personal preferences
- Helping coordinate additional care as needs increase
- Supporting planning discussions as dementia progresses
Family Communication & Care-Team Coordination
- Coordinating with home health when authorized
- Keeping PT, OT and speech recommendations organized
- Tracking goals, schedules and follow-up
- Helping connect provider recommendations with everyday routines
- Coordinating with hospice or palliative care while helping the family keep the larger picture organized
- Keeping authorized family informed
- Organizing family meetings when needed
- Helping clarify responsibilities and next steps
- Coordinating with doctors, specialists, hospitals, rehabilitation, home health, therapy, hospice, pharmacies, home-care agencies and other professionals involved
Long-Term Planning & Senior Living
- Helping identify when living at home may no longer fit current needs
- Researching assisted living and memory-care options
- Preparing for and attending tours when appropriate
- Comparing communities around your loved one’s needs and preferences
- Coordinating transition details and move-in
- Remaining involved after the move when appropriate
As more people, recommendations and decisions become involved, your family has one Senior Care Manager who already knows the history and can help keep what happens next moving forward.
WHEN NEEDS CHANGE
How We Stay Involved as Your Loved One’s Needs Change
An Important Doctor or Specialist Appointment Is Coming Up
We prepare for the appointment using your loved one’s current health information, medications, recent changes, provider recommendations, and family concerns. We attend doctor and specialist appointments, communicate relevant observations, make sure important questions are addressed, document new diagnoses, medication changes, tests, referrals, and recommendations, then follow through on what the provider orders next.
Your Loved One Goes to the Hospital or Rehabilitation
We stay involved during the hospitalization or rehabilitation stay and communicate with the care team when authorized. We track changes in diagnoses, medications, treatment, therapy, mobility, and care needs, participate in discharge planning, and identify what needs to be arranged before your loved one returns home. After discharge, we coordinate follow-up appointments, home health, physical or occupational therapy, equipment, medications, and additional home care while continuing to monitor how your loved one is functioning at home.
Memory or Dementia Needs Are Changing
We track changes in memory, communication, judgment, safety, mobility, and daily functioning compared with what we already know about your loved one. We prepare for medical evaluations and specialist appointments, communicate relevant observations, coordinate additional support at home, work with dementia specialists and other providers when involved, and help the family plan for increasing care needs.
Your Loved One Needs Home Health, Therapy, Hospice, or Additional Home Care
We coordinate with the professionals providing care in the home and keep their recommendations connected with what is happening in your loved one’s everyday life. We track schedules, goals, changes, recommendations, equipment needs, and follow-up while continuing our own direct involvement with your loved one.
Everyday Life at Home Needs More Support
We provide consistent in-home senior support focused on your loved one’s safety, independence, health, and overall well-being. We spend regular time with them, support meals and nutrition, medication routines, appointments, activities, and daily needs while monitoring changes in memory, mobility, mood, communication, and functioning. Because we know your loved one over time, we recognize when something is changing and keep authorized family informed.
A Medication Changes
We update your loved one’s medication information, review the new instructions, help establish the updated medication routine, track required follow-up, and monitor for changes after the medication starts, stops, or changes. When concerns arise, we communicate with the appropriate healthcare provider when authorized and keep authorized family informed.
You Cannot Be There as Often as Your Loved One Needs
We provide consistent in-person involvement for families who live out of town, work full time, or cannot be present as often as their loved one needs. We know what is happening at home, attend important appointments, communicate with healthcare providers and other services when authorized, monitor changes, and keep authorized family updated.
Several Doctors, Providers, and Services Are Involved
We coordinate the care around your loved one across primary care, specialists, hospitals, rehabilitation, pharmacies, home health, therapy, hospice, home care, and authorized family. We track provider recommendations, medication changes, referrals, testing, appointments, services, and follow-up so important care needs continue from one provider or setting to the next.
Living at Home May No Longer Be the Right Fit
We help your family determine what level of senior living matches your loved one’s current and future care needs. We research assisted living and memory care communities, confirm current services, pricing and availability, schedule and attend tours, compare options, coordinate admission requirements and move-in details, and remain involved after the transition when needed.
WHAT IS INCLUDED IN THE RELATIONSHIP
More Than the Time We Spend Together
Your service includes the professional work that happens before, during, and after direct time with your loved one.
One Senior Care Manager Who Knows the History
Your Senior Care Manager knows your loved one’s health history, routines, preferences, current concerns, providers, services, and what has changed over time.
Personal Care Portfolio™
Important information about your loved one is maintained in one ongoing record that grows with the relationship, including health information, appointments, changes, recommendations, care needs, preferences, and important updates.
Ongoing Baseline and Change Tracking
We compare what we are seeing now with what we already know about your loved one, allowing us to identify changes in memory, mobility, nutrition, mood, communication, medication routines, daily functioning, and other areas over time.
Preparation Before Appointments and Scheduled Support
Before appointments and scheduled involvement, we review recent updates, previous recommendations, current concerns, medication changes, upcoming needs, and anything requiring follow-up.
Secure Client Portal
Authorized family has access to important updates, documents, appointment information, plans, and other relevant information through a secure client portal.
Follow-Through Between Direct Visits
When included in the service, work continues between in-person visits through provider communication, referrals, appointment follow-up, service coordination, family communication, research, and other client-specific needs.
Professional Documentation
We document important observations, changes, appointments, provider recommendations, family communication, follow-up needs, and the work completed on your loved one’s behalf.
Authorized Family Updates
We keep designated family members informed about how your loved one is doing, important changes, upcoming needs, provider recommendations, and follow-up that requires attention.
Coordination With Existing Professionals
When appropriate and authorized, we communicate and coordinate with physicians, specialists, hospitals, rehabilitation, home health, therapy, hospice, pharmacies, home-care agencies, senior-living communities, and other professionals already involved in your loved one’s care.
CONTINUITY OF CARE
One Senior Care Manager as Needs Change
Your loved one does not have to start over with someone new every time their needs become more involved. The same Senior Care Manager who knows their routines, history, preferences, family, and established baseline can continue the relationship as healthcare, hospitalizations, dementia, additional services, or larger care decisions become part of their life.
Private In-Home Senior Support
→
Needs become more involved
→
Private Senior Care Coordination
No starting over. No rebuilding the relationship. The same Senior Care Manager stays involved with your loved one through every stage of aging.
GETTING STARTED
Your Next Steps With West Michigan Senior Care
1
2
3
Complimentary Initial Conversation
Complimentary In-Home Introduction
Ongoing Service Begins
Start with a 20–30 minute phone or video conversation. We learn what is happening with your loved one, what your family needs help with, answer your initial questions, explain our services, and determine the appropriate next step.
Next, we meet your loved one in their home. This 30–45 minute introduction allows us to meet in person, understand more about your loved one and family, discuss the recommended service and level of involvement, answer remaining questions, and confirm that everyone is comfortable moving forward.
Your relationship begins with either:
Private In-Home Senior Support
or
Private Senior Care Coordination
The first paid in-home session is the Initial Assessment & Client Setup Session, included as part of your ongoing service. We establish your loved one’s starting baseline, complete enrollment, set up the Personal Care Portfolio™ and Secure Client Portal, and begin providing the ongoing support or care coordination your family hired us for.
Complimentary • 20–30 minutes
Complimentary • 30–45 minutes
No separate assessment or setup fee.
Private-Pay Services Based on the Level of Involvement Needed
West Michigan Senior Care is a private-pay service. Pricing reflects the amount and type of professional involvement your loved one and family need. During the complimentary process, we explain the recommended service, level of involvement, and pricing clearly before ongoing service begins.
(616) 232-6067
Let’s Talk About How We Can Help
COMPLIMENTARY INITIAL CONVERSATION
Tell us about your loved one, what matters to them, what your family is managing, and where having another experienced person involved could make a difference.
You’ll speak directly with Janis or Jennifer. We’ll listen, ask thoughtful questions, learn more about what is happening, and explain how West Michigan Senior Care could fit into your family’s life.
From there, we’ll recommend the best place to begin.
Complimentary Initial Conversation • No Obligation